Privacy policy

Privacy Policy — CERT Swag

Last updated: October 31, 2025

CERT Swag, a DBA of Community Preparedness Group, LLC, operates this store and website, including all related services, features, tools, products, and content (the “Services”). CERT Swag uses Shopify as our e-commerce platform to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, make a purchase, or interact with us.

By using the Services, you acknowledge and agree to this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

Order & Payment Information

  • Purchase details

  • Payment method information

We do not store full credit card numbers; payments are securely processed by Shopify or other third-party payment processors.

Account Information

  • Username and password (if you create an account)

  • Preferences and saved items

Transaction & Shopping Activity

  • Items viewed or added to cart

  • Purchase history

  • Returns or customer service inquiries

Communications

  • Information shared when contacting us (email, chat, etc.)

Device & Usage Information

  • IP address

  • Browser and device data

  • Cookies, web beacons, and usage analytics

How We Collect Information

We collect personal information:

  • Directly from you (orders, account creation, form submissions)

  • Automatically when you browse our site (cookies/analytics)

  • From Shopify and other service providers supporting our store

  • From third-party partners used for payment processing, shipping, and marketing tools

How We Use Your Information

We use personal information to:

Provide & Improve Our Services

  • Process and fulfill orders

  • Manage your account

  • Facilitate shipping and returns

  • Store preferences and improve user experience

  • Recommend relevant products

Communicate With You

  • Order updates and customer service responses

  • Notifications related to your account or transactions

Marketing & Advertising

  • Send promotional emails (you may opt out anytime)

  • Provide targeted advertising based on browsing activity

Security & Fraud Prevention

  • Verify orders and authenticate accounts

  • Detect and prevent fraudulent activity

Legal & Compliance

  • Comply with legal obligations or government requests

  • Enforce our policies and terms

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify (store hosting & checkout services)

  • Payment processors

  • Fulfillment & shipping partners

  • Marketing providers & analytics services

  • Customer support tools

  • Law enforcement or legal authorities, if required

  • Business partners if part of a merger or business transfer

We do not sell personal information.

Relationship With Shopify

Our store is hosted on Shopify.
Shopify processes personal information to provide, secure, and improve their platform.

To learn more:
🔗 https://www.shopify.com/legal/privacy

To exercise privacy rights related to Shopify’s processing:
🔗 https://privacy.shopify.com

Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request deletion or corrections

  • Request a copy (data portability)

  • Opt out of targeted advertising

You may also unsubscribe from marketing emails at any time.

To exercise these rights, contact us at:
📧 info@certswag.com

We may need to verify your identity for certain requests.

Data Security & Retention

We use industry-standard security measures.
No system is 100% secure, but we take protection seriously.

We retain information only as long as needed to:

  • Provide services

  • Meet legal requirements

  • Resolve disputes

  • Enforce our policies

Children’s Privacy

Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority.

International Transfers

Your data may be stored or processed outside your country.
Where required, we rely on legal protections for such transfers (e.g., Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted here with a revised effective date.

Contact Us

For privacy questions or requests, contact us:

📧 info@certswag.com

We do not publicly list a physical address for privacy and security reasons. For lawful requests or required disclosures, contact us by email and we will provide the appropriate mailing address.