Refund policy

Return & Refund Policy — CERT Swag

All Sales Are Final

Due to custom and small-batch production, all sales are final.

Returns and exchanges are not accepted for:

Incorrect size or color chosen by customer
Personalization errors made during checkout
Incorrect shipping address
Change of mind after ordering

Defective or Damaged Items

If your item arrives damaged or defective, we will make it right.

Email info@certswag.com within 7 days of delivery with:

Order number
Photos of the issue
Description of the defect

Upon verification, we will arrange a replacement or refund.

Lost or Delayed Packages

We are not responsible for shipping carrier delays or delivery errors.

We’re just getting started—new CERT gear will be rolling out over the next few months!

If you don’t see what you need, check back soon.

Got an idea for gear that could support your team or the CERT community? Send it our way—we’re always looking to bring in items that help CERT volunteers succeed.

Email us at info@certswag.com

Support Your Team — Custom Stores with No Minimum Orders

Order what you need, when you need it. Every purchase helps support CERT programs.

Setup Team Store

Built for CERT Teams — Earn While You Gear Up

Register your team to receive a custom code and earn 5% back on every order placed with it. No minimum orders—just real support for real teams.

Register for the Give Back Program

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